If MoneyCoach does not open, your data is usually still on your device. Do not delete the app before you read this guide.
If iCloud Sync is Off and you have no backup, deleting the app also deletes your data.
The app shows "MoneyCoach Couldn't Open Your Database"
This screen means MoneyCoach could not load your data. The screen does not delete your data. Your data is still on the device.
- Tap Retry. MoneyCoach tries to open your data again.
- If the screen shows again, tap Contact Support. Your mail app opens a message to support@moneycoach.ai with the diagnostics.
- Send the message.
- Wait for a reply from support before you delete or reinstall the app.
You can also tap Copy Diagnostics and paste the text into an email to support@moneycoach.ai. The diagnostics contain the app version, the system version and an error code. They do not contain your financial data.
The app closes right after you open it
- Restart your device.
- Open MoneyCoach again.
- If the app still closes, look for a MoneyCoach update in the App Store and install it.
- If the app still closes, send an email to support@moneycoach.ai before you delete the app. Tell us your device and your app version.
Get your data back after a reinstall
Only reinstall the app when support tells you to, or when your data is safe in iCloud Sync or in a backup file.
- You use iCloud Sync: after the reinstall, sign in to the same Apple Account. Then open Settings › Data & Sync and select the same mode in the iCloud Sync menu. See How To Activate iCloud Sync.
- You have a backup file: set iCloud Sync to Off, then tap Restore in Settings › Data & Sync. See How To Manually Backup & Restore Your Data.
Additional information
A restore replaces all data on the device with the data in the backup file. Make a backup regularly so that you always have a recent copy. The steps are in How To Manually Backup & Restore Your Data.
