{"schemaVersion":1,"source":"MoneyCoach Help Center","guidance":"Check each article’s platform, versionScope, lastVerified, and sources. The content reflects documented behavior and may not cover the customer’s exact situation. Ask for missing details or escalate issues outside the documented steps.","count":5,"articles":[{"slug":"connect-your-bank-account","title":"Connect a bank account","summary":"Link a supported bank through the bank's secure authentication flow.","category":"online-banking","platforms":["iOS","iPadOS","macOS","visionOS"],"versionScope":"Instructions checked against released app source code for MoneyCoach 14.0.1, for the European GoCardless flow. Other connection flows have not been verified.","lastVerified":"2026-11-02","verificationBasis":"released-source","sources":[{"title":"How To Connect Your Bank Account","url":"https://moneycoach.ai/guides/how-to-connect-your-bank-account"},{"title":"Online Banking","url":"https://moneycoach.ai/online-banking"}],"sections":[{"heading":"Steps","paragraphs":["These steps describe the European GoCardless connection flow. Online Banking requires Premium or Premium Max and availability depends on country and bank."],"steps":["Open Accounts and tap +. On iPhone, open Overview and tap the Accounts card to open Accounts.","Choose Link Bank Account, review the privacy information, and tap Continue.","Sign in to MoneyCoach if prompted, then choose the country or region.","Find the bank by name, BIC, or BLZ. If it is missing, use Request a new bank.","Review the bank information and tap Connect.","Complete the bank's authentication flow and keep MoneyCoach open while it processes the connection.","On the Connected screen, review the accounts and tap Continue in background.","When Connection successful! appears, tap Complete Setup."]},{"heading":"If the country or bank is unavailable","paragraphs":["Check the Online Banking page for availability. If the country is not supported, the guide links to the country leaderboard. If the bank is missing, the app offers Request a new bank."]}],"escalation":"If the connection flow fails after the bank authentication step, ask which bank and country they selected, what screen or error appeared, and whether MoneyCoach showed a connection status. Do not ask for bank credentials or authentication codes.","url":"https://moneycoach.ai/help/connect-your-bank-account"},{"slug":"finish-an-interrupted-bank-link","title":"Finish an interrupted bank link","summary":"Finish setup for a bank link that is not yet saved on this device.","category":"online-banking","platforms":["iOS","iPadOS","macOS","visionOS"],"versionScope":"Instructions checked against released app source code for MoneyCoach 14.0.1.","lastVerified":"2026-11-02","verificationBasis":"released-source","sources":[{"title":"How To Finish Linking Your Online Banking Account","url":"https://moneycoach.ai/guides/how-to-finish-linking-your-online-banking-account"}],"sections":[{"heading":"Steps","paragraphs":["Premium or Premium Max is required to refresh your bank links and show the unfinished-link card.","This card appears for a non-expired bank link that is not yet saved with an online banking account on this device. It does not prove that you interrupted setup."],"steps":["Open MoneyCoach and find the Finish Linking Your Account card at the top of Overview.","Tap Connect, then review the Connected screen and tap Continue in background.","Tap Complete Setup."]}],"escalation":"If the card is absent or the flow cannot be completed, ask for the MoneyCoach version, bank name, and the step or error where setup stops. The guide does not document other recovery steps.","url":"https://moneycoach.ai/help/finish-an-interrupted-bank-link"},{"slug":"loan-and-credit-card-balances","title":"How loan and credit card balances look","summary":"Why loan and credit card balances show without a minus sign, what red and green mean, and how debts count in Net Worth.","category":"accounts","platforms":["iOS","iPadOS"],"versionScope":"Instructions checked against released app source code for MoneyCoach 12.5.1.","lastVerified":"2026-10-22","verificationBasis":"released-source","sources":[{"title":"How Loan And Credit Card Balances Work In MoneyCoach","url":"https://moneycoach.ai/guides/how-loan-and-credit-card-balances-work"}],"sections":[{"heading":"How the balances look","paragraphs":["Loan and Credit Card accounts are debts. MoneyCoach saves the money owed on them as a negative balance.","On the Accounts list and the Accounts card in Overview, these rows show the amount without a minus sign. Red means the balance is below zero and the customer owes money; this is normal for a loan. Green means the balance is above zero, for example after an overpaid card. A zero balance has no color.","Some places keep the minus sign: the total next to an account group name, the Balance on date headers in an account's transaction list, and account balances on Apple Watch."]},{"heading":"Net Worth","paragraphs":["The Summary section at the top of the Accounts list shows Net Worth, Assets and Liabilities. Liabilities is the total owed on credit cards and loans, shown as a positive number. Net Worth is Assets minus Liabilities, so debts lower Net Worth.","A payment by transfer from a bank account to the loan or card lowers both balances by the same amount, so Net Worth does not change."]},{"heading":"Add or update a loan or credit card","paragraphs":["Enter the amount owed as a positive number: Loan Amount for a loan, Current Balance for a credit card. MoneyCoach does not accept a negative loan amount. For a new loan, MoneyCoach also adds a Loan Payable expense."],"steps":["On the Accounts list, touch and hold the manual loan or credit card.","Choose Update Balance.","Enter the amount owed today as a positive number.","Check the new balance on the review screen and tap Confirm. MoneyCoach adds one Account reconciliation transaction for the difference."]},{"heading":"Linked loans and credit cards","paragraphs":["For a loan or credit card linked from a US bank, MoneyCoach saves the amount the bank reports as owed as a negative balance, so it shows in red. An Account Reconciliation transaction keeps the MoneyCoach balance equal to the bank balance; for a debt it is usually an expense."]},{"heading":"If debts show in green","paragraphs":["Settings > General > Invert Color Meaning swaps red and green in the whole app. When it is on, debts show in green and amounts above zero show in red. Turning it off restores the standard colors; a restart of the app may be needed."]}],"escalation":"If a customer owes money on a loan or credit card that shows in green while Invert Color Meaning is off, or Net Worth goes up when a debt is added, ask for a screenshot of the Accounts list and of Settings > General, and escalate to support. Do not tell the customer to enter a linked account's balance by hand; its balance comes from the bank.","url":"https://moneycoach.ai/help/loan-and-credit-card-balances"},{"slug":"import-transactions-from-csv","title":"Import transactions from a CSV file","summary":"Standard CSV import requires account, category, date and amount. Existing-account import supplies account. Transaction type is optional.","category":"data-import-export","platforms":["iOS","iPadOS","macOS","visionOS"],"versionScope":"Instructions checked against released app source code for MoneyCoach 14.0.1.","lastVerified":"2026-11-02","verificationBasis":"released-source","sources":[{"title":"Getting Started: How To Import CSV Files In MoneyCoach","url":"https://moneycoach.ai/guides/import-csv-files-in-moneycoach"},{"title":"How To Import Apple Card Statements","url":"https://moneycoach.ai/guides/how-to-import-apple-card-statements"}],"sections":[{"heading":"Steps","paragraphs":["Import CSV… maps account values from the file; Import CSV to Existing Account… sends all imported rows to one existing account. Apple Card statements have a separate import option."],"steps":["Open Settings > Import & Export.","Choose Import CSV… to map account values from the file, or Import CSV to Existing Account… if every row belongs in one existing account.","If you chose Import CSV to Existing Account…, select an account that is not connected to a bank. Without an active plan, only the first two eligible accounts can be selected.","Select the CSV file from the file picker.","For Import CSV…, map the required account, category, date, and amount fields. Import CSV to Existing Account… supplies the account automatically; category, date, and amount are still required.","Map transaction type and other optional fields when your file contains them. Select the date format.","If you mapped a transaction type column, select the expense word and, if asked, the income word. Otherwise, select Calculate based on the amount field (+/-) for the type field.","Tap Import and wait for Import complete or a message about skipped rows, then review the imported transactions."]},{"heading":"Transfers","paragraphs":["For transfer rows, use the Transfer category or its localized name. Set the transaction type to Expense for the sending-account row and Income for the receiving-account row, then review both entries after import."]}],"escalation":"If imported rows look wrong, tell support which columns you mapped to account, category, amount, date, and transaction type. Share column headers and a made-up example if needed; do not send actual transaction records, names, account numbers, or other financial information.","url":"https://moneycoach.ai/help/import-transactions-from-csv"},{"slug":"remove-an-online-banking-connection","title":"Remove an online banking connection","summary":"Stop syncing and remove a linked bank connection from MoneyCoach.","category":"online-banking","platforms":["iOS","iPadOS","macOS","visionOS"],"versionScope":"Instructions checked against released app source code for MoneyCoach 14.0.1.","lastVerified":"2026-11-02","verificationBasis":"released-source","sources":[{"title":"How To Delete An Online Banking Connection","url":"https://moneycoach.ai/guides/how-to-delete-an-online-banking-connection"}],"sections":[{"heading":"Steps","paragraphs":["A connection can contain several bank accounts. Deleting the connection removes its online banking link and connected accounts from MoneyCoach."],"steps":["Open Accounts and tap the options menu in the top-right corner. On iPhone, open Overview and tap the Accounts card to open Accounts.","Choose Manage Connections.","Open the menu for the bank connection to remove.","Choose Delete Connection, then confirm by tapping Delete Connection in the dialog."]},{"heading":"Refresh the connection list","paragraphs":["Pull down in Manage Connections to refresh the connection list and its status. This is separate from Refresh transactions in a connection’s menu. Tap Done to close Manage Connections."]},{"heading":"Choose the right action","paragraphs":["Removing one account from the Accounts list keeps the bank connection if other accounts remain. Deleting its last account also deletes the connection. Use Refresh transactions if the goal is to download transactions again; deleted transactions may reappear, and new or re-imported transactions may use bank or default categories. Use Renew Connection when the connection is marked Expired."]}],"escalation":"Before guiding deletion, confirm the customer intends to remove the whole connection and its linked accounts. If they only need to refresh data or renew expired access, use Refresh transactions or Renew Connection as appropriate.","url":"https://moneycoach.ai/help/remove-an-online-banking-connection"}]}